Refund policy
Return and Refund Policy
Last updated: June 2026
At Earthly Rest, we stand behind every product we sell. If you're not completely satisfied with your purchase, we're here to help.
30-Day Money Back Guarantee
We offer a 30-day money back guarantee on all orders. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return, your item must be:
- Returned within 30 days of delivery
- In its original condition and packaging
- Unused and undamaged
How to Request a Return
To initiate a return, please contact us at support@earthlyrest.com.au with your order number and the reason for your return. We will respond within 1-2 business days with return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is faulty or was sent in error. We recommend using a trackable shipping service for returns.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately at support@earthlyrest.com.au with photos of the damage. We will arrange a replacement or full refund at no cost to you.
Contact Us
For any questions about our return policy, please contact us at support@earthlyrest.com.au